All our products are carefully packaged and sent to the shipping address supplied. Please check all parcels you receive from us carefully before signing for them.
By signing for consigned goods when delivered, you are formally accepting that you received the goods in a satisfactory condition. If your order is damaged when you receive it, please save all packaging materials and damaged goods as a claim will need to be filed with the Carrier.
Essentially Tamara is not liable for any products damaged or lost during shipping and a claim needs to be laid directly with the Carrier. We will however do our best to find a mutually acceptable solution if your order does get damaged in transit.