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REFUNDS AND RETURNS POLICY

Thank you for visiting and shopping at Essentially Tamara. Please carefully read the following information that constitutes our Returns & Refund Policy. If you have any questions regarding this policy, please feel free to contact us.

ORDER CANCELLATION

You may cancel an order and receive a full refund only if it has not already been shipped. Once the order has been shipped, it cannot be cancelled, and no refund will be offered.

DAMAGED GOODS

All our products are carefully packaged and sent to the shipping address supplied. Please check all parcels you receive from us carefully before signing for them.

 

By signing for consigned goods when delivered, you are formally accepting that you received the goods in a satisfactory condition. If your order is damaged when you receive it, please save all packaging materials and damaged goods as a claim will need to be filed with the Carrier.

 

Essentially Tamara is not liable for any products damaged or lost during shipping and a claim needs to be laid directly with the Carrier. We will however do our best to find a mutually acceptable solution if your order does get damaged in transit.

FAULTY GOODS

We describe our products as accurately as we can. If any products purchased are demonstrably not to description, or are faulty in any way, we will accept the return of your goods and offer you a full refund without delay.